Refund policy

180-Day Guarantee (5-Bottle Orders)

If you purchased a 5-bottle bundle, you are covered by our extended 180-Day Money-Back Guarantee. We want to ensure you have ample time to experience the full benefits of Novo Health.

  • To Qualify: You must have used the product consistently as instructed for at least 30 days.

  • Timeline: Refund requests must be made within 180 days of your order delivery date.

  • Scope: Valid on your first 5-bottle bundle order and limited to one claim per household.

  • Physical Return: For 5-bottle packages, any unopened bottles must be returned to our facility to receive a full refund (minus shipping fees). Opened/empty bottles do not need to be returned.

To request a refund under the 180-Day Guarantee, email us at help@trynovohealth.com with your order number and a brief description of your experience.

90-Day Return Policy (Unopened Products)

We offer a 90-day return policy for unopened and unused items. This means you have 90 days after receiving your item to request a return only if the product is in its original, sealed condition.

To qualify for a standard return, the item must meet the following conditions:

  • Condition: The item must be in the exact same condition as when you received it—unworn, unused, unwashed, and sealed, with no signs of wear or tampering.

  • Tags & Packaging: All original tags must be attached, and the product must be returned in its original, undamaged packaging, including any branded boxes, pouches, or protective materials included in the original shipment.

  • Proof of Purchase: A valid receipt or proof of purchase is required (e.g., your order confirmation email or invoice).

Note: Opened or used Novo Health products cannot be returned under this standard return policy due to hygiene and safety reasons.

90-Day Satisfaction Guarantee (For Opened 1-Bottle & 3-Bottle Orders)

If you've opened and used Novo Health and are not satisfied with the results, we still want you to feel supported. That’s why we offer a 90-Day Satisfaction Guarantee—with no physical return required.

To qualify:

  • You must have used the product consistently as instructed (e.g., two softgels per day for at least 14 days).

  • The request must be made within 90 days of delivery.

  • This guarantee is valid only on your first order and limited to one refund per household.

  • A brief explanation or feedback may be requested to help us improve our service and products.

To request a refund under this guarantee, simply email help@trynovohealth.com with your order number and your experience.

Free Gifts & Post-Purchase Offers

Please note that free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

Promotional Items and Free Gifts:

  • Free promotional items are not eligible for refund or exchange, regardless of their condition.

  • Limited-time post-purchase offers are non-eligible for return, exchange, or refund due to the deeply discounted pricing provided during checkout. These exclusive deals are final sale and cannot be modified once the order is completed.

  • However, if you choose to return the originally paid item that qualified you for a free promotional item, you must also return the free item(s) in unused condition. Failure to return free items may result in a partial refund, with the value of the free item(s) deducted from your refund total.

Shipping Fees

Please note that all shipping fees are solely allocated to logistics and transportation costs. These fees are paid directly to our shipping and fulfillment partners and are therefore non-refundable. As such, we are unable to offer refunds on shipping charges, even in the event of a return or cancellation.

How to Start a Return

To start a return, contact us at help@trynovohealth.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at help@trynovohealth.com.

Guarantee Terms & Void Conditions: The 180-Day Guarantee and 90-Day Satisfaction Guarantee are designed to let you try Novo Health risk-free, but do not cover deliberate abuse. Guarantees will be voided under any of the following conditions: (1) Refund claims submitted prior to completing 30 days of consistent daily use as directed; (2) Failure to return all remaining unopened bottles from a multi-bottle bundle to our facility; (3) Previous claims already processed for the same household, shipping address, payment method, or customer account; or (4) Products purchased through unauthorized third-party resellers or intended for unauthorized commercial resale.